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      Cancel your order before shipment
      You can cancel your order only before your order is prepared for shipping.
      For cancellation, please call us 81 (0)6 4304 1146
      (Phone hour: Mon - Fri, 10am - 4:30pm).
      If your order is placed while our office is closed, please send email at store_support@lumica.co.jp


      ◆When contacting us, please tell us your name and order number.
      ◆We may not be able to cancel your order if the order is being processed at the time when your cancellation request is placed.

      Return or Exchange your order
      We will not accept return or exchange any items you purchased from our store unless there is a defect.  
      If the items are unfortunately damaged when they are delivered to you, please reach out to us at store_support@lumica.co.jp
      We will tell you how the return or exchange should be arranged.    

      English (US)
      English (US)